What vaccines are required for my pet to stay at ESPR?

Dogs: Rabies, Distemper/Parvo, Bordetella, and Canine Influenza (CIV).
Cats: Rabies and FVRCP.

All vaccines must be up to date before drop-off. Records can be:

• Uploaded to your client portal

• Emailed to us

• Sent directly by your veterinarian

Does my dog need to be spayed or neutered?

Yes. Dogs must be spayed or neutered by 18 months of age to participate in daycare or boarding.

Females in heat are not permitted in the facility.
If a female goes into heat during her stay, she must be picked up as soon as possible for safety.

Do you accept puppies?

Yes! Puppies are welcome as long as they are at least 4 months old and fully vaccinated.
Puppies do not need to be spayed or neutered until 18 months but must still complete an evaluation before daycare or boarding.

Do you accept non-social dogs?

Yes — as long as they are people-friendly, able to be handled safely, and comfortable being kennelled.

Non-social boarding may require:

• One-on-one handling

• Modified activity schedules

• Additional fees (case-by-case)

• Staff availability to safely accommodate them

Do you accept dogs with behavioral concerns?

We can accept many dogs with mild or manageable behaviors such as shyness, selective play styles, or anxiety.
However, dogs who display aggression toward people cannot be accepted for safety reasons.

Please share any behavioral information in advance so we can determine suitability.

Are all breeds welcome?

Absolutely — we welcome all breeds at ESPR.

Do you require flea and tick prevention?

We strongly recommend all pets arrive on current flea and tick prevention.

If fleas are found at check-in or during the stay, a required flea treatment will be administered and charged to the account to protect all guests.

Are collars required during daycare and boarding?

Yes — for the safety of all pets and staff, all dogs participating in daycare or boarding are required to wear a properly fitted collar at all times while in our care.

We allow:

• Standard flat collars (buckle or quick-release)

• Martingale collars

We do not allow:

• Prong collars

• Choke chains

• Harnesses during group play

Collars must remain on during group play to allow for safe and quick handling if needed.

If your dog does not arrive with an appropriate collar, we are happy to provide one:

• Boarding: $1/day

• Daycare: $5/day

What if my pet requires medication?

We can administer most medications, including:

• Pills

• Liquids

• Topicals

• Special schedules (case-by-case)

• Injectables (case-by-case approval)

Please bring all medications in their original containers with clear, written instructions.

Can my pet stay if they have an injury, recent surgery, or medical condition?

Pets with stitches, surgical sites, recent procedures, mobility limitations, or activity restrictions may not be eligible for daycare or group play.
Boarding may still be possible depending on their care needs.

Eligibility is reviewed case-by-case, and some pets may require non-social boarding or may not be able to stay until cleared by a veterinarian.

We cannot accept pets with contagious illnesses, such as:

• Kennel cough

• Diarrhea or vomiting of unknown cause

• Skin infections

• Respiratory infections

• Parasites (fleas, ticks, worms)

• Any illness considered transmissible

This protects the health of all guests.

Can multiple pets share a kennel or condo?

Yes — household pets who are comfortable together may share a space.

Boarding (Dogs):

• First dog = full price

• Each additional dog sharing the same run = 50% off the nightly rate

Boarding (Cats):

• First cat = full price

• Each additional cat sharing the same condo = 50% off the nightly rate

Daycare:

• No multi-dog discounts

• Each dog is charged the regular daycare rate, even if sharing a kennel during rest time

How old does my pet need to be for services?

Pets must be at least 4 months old and fully vaccinated, including:

• All rounds of Distemper/Parvo

• Rabies

• Bordetella

• Canine Influenza (dogs only)

What if my pet has allergies or a sensitive stomach?

We can follow special feeding routines and handle allergy-friendly diets.
Please bring detailed instructions and their regular food to prevent stomach upset.

How far in advance should I book for holidays or peak dates?

We recommend booking as early as possible — holiday and peak boarding dates often fill weeks to months in advance.
Holiday cancellation fees apply.

Is someone on-site overnight?

There is no overnight staff inside the kennel areas, but we have two occupied apartments on the property for added presence.

The facility is also equipped with:

• Fire suppression systems

• 24/7 monitoring

• Veterinary-grade HVAC

• Secure kennel buildings

All pets are checked, secured, and settled before closing.

How do I contact ESPR?

Phone: (737) 273-0480
Email: info@eastsidepetranch.com

For the fastest response, please email us.

What if my pet needs veterinary care during their stay?

If your pet becomes ill or injured, we will contact you immediately.
If needed, we can bring your pet to Prairie Creek Animal Hospital, located next door.

Clients are responsible for all veterinary costs.

What is an evaluation day, and why is it required?

An evaluation day allows us to assess your dog’s temperament, comfort level, and behavior in our fast-paced daycare and boarding environment.
We observe how your dog:

• Adjusts to our facility and staff

• Handles kennel time

• Responds to new dogs

• Plays socially or prefers space

• Manages stimulation, noise, and transitions

This ensures we place your dog in the safest and most appropriate setting—whether that’s a social playgroup or a non-social boarding option.

Who needs an evaluation?

• All first-time dogs

• Dogs who have not attended daycare or boarding in 8 months or longer

• Recently adopted dogs who have not yet been evaluated

Evaluations must be completed before booking daycare or boarding.

My dog was recently adopted from a shelter or rescue — can they attend daycare right away?

For the wellbeing of your pet and the safety of our playgroups, dogs adopted from shelters or rescues must be in their new home for a minimum of 3 weeks before attending daycare or completing their evaluation day.

This transition period allows your dog time to:

• Decompress

• Adjust to their new routine

• Build trust with their family

• Show their true temperament outside of the shelter environment

This helps us get a more accurate evaluation and ensures your dog is comfortable before joining a busy social setting.

When are evaluations offered?

Evaluations are offered:

• Monday through Friday only

• Drop-off: 7:00 AM – 9:00 AM

• Pick-up: Anytime after 3:00 PM (up to closing)

Evaluations cannot be scheduled on weekends or holidays.

What happens during the evaluation?

Your dog’s evaluation includes:

• A brief intake and behavioral history review

• Slow, controlled introductions to staff and individual dogs

• Gradual transition into a small, appropriate playgroup (if social)

• Supervised outdoor rotations

• Observation during kennel time

• Monitoring of stress signals, comfort, and overall behavior throughout the day

We move at your dog’s pace, and safety is our top priority.

Will my dog be on a leash during introductions?

Yes. Dogs are always introduced one-on-one, on a leash, to ensure safe and clear communication.
Once your dog is comfortable and responding well, we slowly transition them into group play (if social).

Can I book daycare or boarding on the same day as my evaluation?

Evaluations must be completed successfully before daycare or boarding can be scheduled.
Most dogs go home after the evaluation and return for daycare or boarding on a later date.

How long does the evaluation take?

Evaluations last the full daycare day, typically from drop-off (7–9 AM) until any time after 3 PM.
This gives us enough time to evaluate:

• Playstyle

• Energy levels

• Stress tolerance

• Kennel comfort

• Recovery after stimulation

Does my dog have to be social to pass the evaluation?

Not necessarily. We evaluate both social and non-social dogs.

Social dogs → join group play if appropriate
Non-social dogs → may still board with us if they are people-friendly and manageable

If a dog is not suitable for group play, we can offer non-social boarding based on availability and care needs. Additional fees may apply.

Do you evaluate dogs with behavioral concerns?

Yes — selectively.
We can evaluate dogs who are:

• Shy

• Nervous

• Selective with other dogs

• Unsure in new environments

However, dogs who show:

• Human-directed aggression

• Severe reactivity

• Unsafe behavior toward staff

cannot be accommodated.

What should I bring for the evaluation?

Please bring:

• Your dog’s leash and collar

• Up-to-date vaccination records (if not already provided)

• Any medications needed during the day

• Food if your dog requires lunch

No toys or personal belongings are needed for evaluations.

Do I receive feedback after the evaluation?

Yes! Our team will give you a summary of how your dog did, including:

• Comfort level

• Reaction to new environments

• Behavior in kennel

• Social interactions

• Recommended care plan (social play vs. non-social)

• Any notes on anxiety, stress, or notable behaviors

How do I schedule an evaluation?

Evaluations can be scheduled by:

• Phone: (737) 273-0480

• Email: info@eastsidepetranch.com

• In person at our front desk

Evaluations cannot be scheduled online.

What is the cat boarding environment like?

Our cattery is a quiet, private, dog-free space designed to help cats feel calm and secure.
Each cat stays in a multi-level condo that provides:

• Vertical space to climb

• A cozy sleeping area

• A private litter area

• Safe hiding/perching spots

• A comfortable, climate-controlled environment

The cattery is completely separate from dog areas to minimize noise and stress.

Do cats get individual attention and enrichment?

Yes!
Every cat receives one-on-one care such as:

• Gentle petting and affection (if they enjoy it)

• Light interactive play

• Comfort checks

• Fresh food and water

• Frequent litter box scooping

• Quiet time and privacy

We tailor enrichment to each cat’s personality — playful cats enjoy activity time, while shy cats receive quiet reassurance.

What vaccines are required for cats?

All cats must be up to date on:

• Rabies

• FVRCP

Records must be provided before the stay begins.

Can cats bring belongings from home?

Yes — cats are welcome to bring:

• A small bed or blanket

• A couple of toys

• A comfort item that smells like home

We provide bedding, bowls, and a litter box.

What type of litter do you use? Can I bring my own?

We use a high-quality, low-dust, cat-safe litter.
If your cat requires a specific litter due to medical needs or sensitivity, you may bring it.

However, to conserve space in the cattery and storage area, we cannot accept outside litter unless it is medically necessary or your cat cannot use standard litter.

Can multiple cats share the same condo?

Yes — household cats who are bonded and comfortable together may share a condo.

Multi-cat discount:

• First cat = full price

• Additional cats sharing the same condo = 50% off

Do cats receive time outside their condo?

Yes — cats who enjoy exploring may have supervised time outside their condo in the cattery.

However:

• Aggressive or easily over-stimulated cats will not be allowed outside their condo for staff safety and their own comfort.

• Cats are never allowed to roam outside their condo when staff is not physically present.

• All roaming is supervised, one cat/family at a time.

Shy cats may prefer staying in their condo with enrichment and quiet comfort.

How often are cat condos cleaned?

We maintain strict feline sanitation standards, including:

• Daily condo cleaning

• Multiple litter box scoopings per day

• Regular litter changes

• Washing bowls, bedding, and toys

• Use of cat-safe, veterinary-grade disinfectants

Can cats with medical needs board at ESPR?

Yes — we can accommodate many cats with mild to moderate medical needs.
We can administer:

• Pills

• Liquids

• Topical medications

Cats requiring complex medical care, injectable meds, or advanced monitoring may need special approval or may be better suited to in-home or veterinary boarding.

What if my cat stops eating, hides, or becomes stressed?

Changes in appetite or behavior can happen in new environments.
If a cat becomes stressed, we may:

• Offer enticing wet food

• Add warm water or broth

• Reduce stimulation

• Provide extra quiet time

• Minimize handling

• Adjust enrichment levels

If concerns continue, we will contact you to discuss next steps.

Can my cat get grooming while boarding?

We offer limited cat grooming services depending on staff availability.
Please call or email us to check availability before your stay.

Will my cat be housed near dogs?

No — the cattery is a separate, quiet space.
Cats do not come into contact with dogs at any point.

What is a typical day like for boarding dogs?

Boarding guests follow a structured routine designed for comfort, enrichment, and consistency. Dogs enjoy:

• Multiple outdoor rotations throughout the day

• Supervised social play (for dogs approved for group play)

• Rest periods in clean, climate-controlled kennels

• Meals served according to your dog’s usual schedule

• Optional enrichment, treats, walks, or upgrades

Our goal is to keep dogs active, mentally stimulated, and comfortable, with plenty of outdoor time whenever weather allows.

What should I bring for my pet’s stay?

To help your dog feel at home, please bring:

• Their regular food (pre-portioned if possible)

• Medications in original containers

• Optional: 1–2 small bedding items or a familiar blanket

• Optional: 1–2 favorite toys

We provide:

• Bowls (including slow feeders and special bowls)

• Raised beds in every kennel

• Blankets as needed

Bulk food containers are allowed for longer stays or for dogs with larger feeding portions.

What items are NOT allowed?

To maintain safety and cleanliness, we cannot allow:

• Rawhide

• Rope-based or easily shredded toys

• Oversized or irreplaceable bedding

• Glass containers

• Large storage bins or excessive belongings

• Anything of sentimental value

If you’re unsure, feel free to ask!

Can cats bring belongings too?

Yes — cats may bring:

• A small blanket

• A soft bed

• One or two toys

We provide multi-level condos, bedding, litter, bowls, and daily enrichment.

What are your boarding check-in and check-out times?

Weekdays:

• Pick-up required by 5:00 PM

Weekends:

• Pick-up required by 2:30 PM

If your dog is receiving grooming at the end of their stay, pick-up will fall within the 30–45 minute post-groom window once they are finished after 2:30pm on a weekend.

Late pick-ups are not available, as our staff must complete closing procedures and ensure all boarded pets are safely settled.

Can someone else pick up my pet?

Yes — as long as you notify us beforehand. We must have owner authorization before releasing any pet to someone other than the primary owner.

Can my dog participate in daycare while boarding?

Absolutely! Boarding dogs approved for group play get daycare-style social time included in their stay at no extra cost.
Non-social dogs receive one-on-one care based on staffing and availability.

Do you offer enrichment or upgrades during boarding?

Yes — we offer a variety of add-ons, including:

• Enrichment activities

• Seasonal treats

• Spoil sessions

• Walks

• Pup-sicles and pop cups

• Puzzle toys

• Holiday specials

All upgrades can be added at drop-off or requested ahead of time.

What happens if my dog becomes anxious, overstimulated, or stressed?

Our staff closely monitors all dogs for stress, anxiety, or overstimulation. If your dog is struggling, we may:

• Provide quiet rest time in a calm kennel

• Move them to a lower-energy or calmer group

• Adjust their activity level

• Remove them from group play for safety

• Offer comfort and decompression breaks

• Switch to a non-social routine if appropriate

If a dog remains overly anxious despite adjustments, we may recommend discussing anxiety medication with your veterinarian for future reservations.
In rare cases where a dog is too overwhelmed by a boarding environment, we may recommend in-home boarding options that may better suit their needs.

Your pet’s wellbeing is always our priority.

Can my pet board if they are not a candidate for group play?

Yes! Many dogs board happily even if they are not social with other dogs.
Non-social boarding includes individual play or potty breaks and requires dogs to be people-friendly and handleable.
Some dogs may require an additional fee based on care requirements and staff availability.

Can I receive updates on my pet during their stay?

Yes! We offer email updates for $7 each.
You may also call or email us anytime to check on your pet’s day.

What if my pet has special dietary requirements?

We can follow any dietary routine you provide, including:

• Multiple meals

• Refrigerated or frozen food

• Warmed meals (microwave)

• Prescription diets

• Allergy-friendly feeding instructions

Just let us know what your pet needs!

What is a typical day like for daycare dogs?

Daycare guests enjoy a structured, engaging routine designed to keep them active, social, and enriched throughout the day. A typical day includes:

• Morning check-in and group placement

• Multiple outdoor rotations

• Supervised group play (for social dogs)

• Rest periods in climate-controlled kennels

• Optional treats, enrichment, or upgrades

• Afternoon play before going home

We focus on keeping dogs active, safe, and mentally stimulated, with balanced rest throughout the day.

Do I need a reservation for daycare?

Reservations are strongly recommended for all daycare dogs.
We do accept walk-ins when space allows, but availability is not guaranteed during busy days.

Do you accept walk-ins for daycare?

Yes — walk-ins are welcome if space permits.
However, reservations take priority, and walk-ins may be turned away if we reach capacity.

How do you determine which playgroup my dog joins?

Dogs are placed into groups based on:

• Temperament

• Size (when appropriate)

• Energy level

• Play style

• Comfort in new environments

• Evaluation results

Groups may be adjusted throughout the day as needed to ensure safe, enjoyable play.

Do you separate dogs by size?

Sometimes — but size alone is not the main factor.
We prioritize temperament and play style, placing dogs in groups where they will be safest and most comfortable.

Can my dog attend daycare on their evaluation day?

Yes — the evaluation itself is a full daycare day, including outdoor time, monitored play, and rest periods.
However, your dog will not be fully integrated into their long-term daycare playgroup until the evaluation is successfully completed.

During the evaluation, your dog will:

• Be introduced slowly and safely

• Meet dogs one-on-one

• Join small groups only when appropriate

• Be closely observed throughout the day

Once they pass the evaluation, they may participate in regular daycare moving forward.

Can non-social dogs attend daycare?

Yes — non-social dogs may attend daycare at the non-social daycare rate, as long as they are people-friendly and comfortable being handled by staff.
Non-social daycare does not include group play and is dependent on staffing and availability.

What time is daycare drop-off and pick-up?

Drop-off: 7:00 AM – 6:30 PM
Pick-up:

• Weekdays: Anytime before 6:30 PM

• Weekends: Anytime before 3:00 PM

Can my dog rest during daycare?

Absolutely. All dogs receive scheduled rest breaks in climate-controlled kennels.
This prevents exhaustion, overstimulation, and behavioral issues, and ensures a safer play environment.

Do you offer upgrades or add-ons for daycare?

Yes! You can add:

• Special treats

• Pup-sicles

• Spoil sessions

• Walks

• Puzzle toys / enrichment

• Seasonal or monthly promotions

Add-ons can be requested at drop-off or ahead of time.

Can I add grooming to a daycare day?

Yes — grooming can be added to any daycare visit.
Please note:

• Grooming must be scheduled by phone, email, or in person

• Grooming cannot be booked online

• Daycare charges still apply in addition to grooming fees

• Pick-up time required

What happens if my dog becomes anxious, overstimulated, or stressed?

Our staff closely monitors all dogs for stress, anxiety, or overstimulation. If your dog is struggling, we may:

• Provide quiet rest time in a calm kennel

• Move them to a lower-energy or calmer group

• Adjust their activity level

• Remove them from group play for safety

• Offer comfort and decompression breaks

• Switch to a non-social routine if appropriate

If a dog remains overly anxious despite adjustments, we may recommend discussing anxiety medication with your veterinarian for future reservations.
In rare cases where a dog is too overwhelmed by a high-energy environment, we may recommend in-home options that may better suit their needs.

Your pet’s wellbeing is always our priority.

Can my dog attend daycare on weekends?

Yes — daycare is available on weekends, though space is more limited.
Reservations are strongly recommended for weekend daycare. Hours are different on weekends.

Is daycare included in boarding?

Yes!
Boarding dogs who are approved for group play receive daycare-style playtime at no additional cost.
Non-social dogs receive individualized routines based on availability and staffing.

What grooming services do you offer?

Our grooming team provides a full range of services for dogs of all breeds, sizes, and coat types, including:

• Full-service baths

• Full grooms & breed-standard cuts

• De-shedding treatments

• Specialty shampoos

• Nail trims & nail grinding

• Ear cleaning

• Paw pad trimming

• Sanitary trims

• Anal gland expressions (external only)

• Seasonal spa packages

• A la carte touch-ups

Contact us for details on pricing, availability, and breed-specific services.

How do I schedule grooming?

Grooming must be scheduled by:

• Phone

• Email

• In person

Grooming cannot be booked online.

Walk-in appointments are not guaranteed and depend on groomer availability.

Can I add grooming to my pet’s daycare or boarding stay?

Yes! Grooming can be added to any daycare or boarding reservation.
Please note:

• Grooming must be scheduled in advance (phone, email, or in person)

• Grooming cannot be requested online

• Daycare or boarding fees still apply in addition to grooming charges

Pick-up timing:

• Daycare Dogs: Pick-up is when grooming is complete or anytime before daycare closes.

• Boarding Dogs (Weekdays): You may pick up anytime after grooming is finished, during normal operating hours.

• Boarding Dogs (Weekends):

  • If grooming is completed before 3:00 PM, standard weekend pick-up times apply.

  • If grooming is not completed before 3:00 PM, pick-up will occur within 30–45 minutes after grooming is finished, as staff must complete weekend closing procedures.

This ensures your pet is safely supervised and fully dried before departure.

What is your grooming late arrival policy?

We offer a 15-minute grace period for grooming drop-offs.

After that:

• 9:15–9:30 AM: $15 late fee

• After 9:30 AM: $25 late fee, and the appointment may be declined at groomer discretion

If you call before 9:00 AM with a valid reason, we may waive the late fee.

What is your grooming cancellation policy?

• Same-day cancellations or no-call/no-shows incur a 50% fee based on the scheduled groom price.

• Repeat cancellations or no-shows may require a 50% deposit for future appointments.

What happens if my dog becomes anxious or stressed during grooming?

Your pet’s safety and comfort come first.
If a dog becomes overly anxious or stressed, the groomer may:

• Take additional breaks

• Modify or stop the groom

• Recommend a different grooming schedule

• Suggest discussing anxiety medication with your veterinarian for future appointments

If your dog cannot be safely groomed, we will contact you immediately.

Can you groom senior pets, puppies, or pets with medical needs?

Often, yes — but each case is evaluated individually.

We may be able to accommodate pets who are:

• Seniors

• Mobility-limited

• Medically sensitive

• Recently rescued

• Extra anxious

However, pets requiring advanced medical monitoring, heavy handling, or who pose safety risks may not be groomable in our facility.

Can you groom pets who are not social with other dogs?

Yes — as long as they are people-friendly and safely handleable.
Non-social boarding or daycare status does not prevent grooming.

Do you groom cats?

We offer limited cat grooming services, depending on staff availability and the cat’s temperament.
Please contact us to check availability.

What grooming products do you use?

We use high-quality, pet-safe grooming products, including:

• Hypoallergenic shampoos

• Sensitive skin formulas

• De-shedding systems

• Seasonal scents

If your pet requires a medicated shampoo, you may bring your own.

Can I request a specific groomer?

Yes — you are welcome to request a specific groomer.
Requests are subject to that groomer’s availability.

Is someone on-site overnight?

We do not have staff inside the kennel buildings overnight.
However, we do have two occupied apartments on the property, providing constant presence and added security.

Our facility is also equipped with:

• Fire suppression systems

• 24/7 monitoring and security cameras

• Veterinary-grade HVAC

• Secure kennel buildings

• After-hours safety checks before closing

Your pet’s safety is always our top priority.

How do you keep dogs safe during group play?

All group play is supervised by trained staff who monitor:

• Play style and energy levels

• Body language

• Stress or fatigue

• Compatibility

• Environmental safety

Our team is trained in:

• Canine body language & safe handling

• Heat-safety protocols

• Canine CPR & first aid

• Playgroup management

• Safe break-up techniques, if needed

Dogs are introduced slowly and placed in appropriate groups to ensure a safe, balanced play environment.

How often do dogs go outside?

Dogs follow a structured outdoor rotation schedule:

Weekday Rotations:

• 7:00 AM

• 10:00 AM

• 12:00 PM

• 2:00 PM

• 4:00 PM

• 6:00 PM

Weekend Rotations:

• 8:00 AM

• 11:00 AM

• 2:00 PM

• 5:00 PM

Dogs spend 20–45 minutes outside per rotation, weather permitting.
This may vary during extreme heat, cold, storms, or unsafe weather conditions.

What happens if my dog becomes anxious, overstimulated, or stressed?

Our staff closely monitors all dogs for stress, anxiety, or overstimulation. If your dog is struggling, we may:

• Provide quiet rest time in a calm kennel

• Move them to a lower-energy or calmer group

• Adjust their activity level

• Remove them from group play for safety

• Offer comfort and decompression breaks

• Switch to a non-social routine if appropriate

If a dog remains overly anxious despite adjustments, we may recommend discussing anxiety medication with your veterinarian for future reservations.
In rare cases where a dog is too overwhelmed by a boarding environment, we may recommend in-home boarding options that may better suit their needs.

Do you separate dogs by size or temperament?

Yes — when appropriate.
While size can play a role, temperament, play style, and energy level are the primary factors in determining safe group placement.

How do you introduce new dogs into group play?

Our introduction process is slow and controlled:

1. Staff meet the dog on leash

2. One-on-one introductions with calm, appropriate dogs

3. Small, supervised group introductions

4. Larger group play only if the dog shows comfort and stable behavior

5. Continuous monitoring throughout the day

We always move at the dog’s pace.

What happens in hot weather, cold weather, or storms?

Safety comes first. We adjust routines based on weather:

Heat:

• Modified playtimes

• Extra shaded breaks

• Water access at all times

• Fans, misters, and cooling measures

• Shorter rotations when necessary

Cold / Rain:

• Shortened outdoor sessions

• Increased indoor rest between rotations

Storms:

• Dogs brought indoors immediately during lightning

• Outdoor play paused until conditions are safe

What happens in a medical emergency?

If your pet needs medical care, we will:

1. Contact you immediately

2. Assess the urgency

3. If needed, transport your pet to Prairie Creek Animal Hospital, located next door

Clients are responsible for veterinary costs.

Do you offer non-social care for dogs who cannot participate in group play?

Yes. Dogs who do not enjoy group play may still board with us as non-social dogs, provided they are people-friendly and safely handleable.

Non-social care includes:

• Individual outdoor breaks

• One-on-one attention

• Modified routines

Additional fees may apply based on care needs and staff availability.

Do you use cameras in the facility?

We have internal camera systems for staff monitoring and facility security.
Cameras are not available for public viewing.

What cleaning protocols do you follow?

Our facility is cleaned using veterinary-grade sanitation practices, including:

• Daily kennel disinfection

• Frequent washing of bowls, blankets, and bedding

• Air purification through our HVAC and UV systems

• Multiple dehumidifiers to control moisture and reduce bacterial/mold growth

• Increased sanitation protocols during high-traffic seasons

All cleaning products and procedures are pet-safe.

How often will my pet be fed?

We follow your pet’s normal feeding routine, whether they eat once, twice, or three times per day.
Bringing your pet’s regular food is strongly recommended to avoid stomach upset.

Can I bring my own food?

Yes — and we encourage it.
To ensure smooth, accurate feeding, please bring food:

• Pre-portioned in individual bags or

• In a small, labeled container

Bulk food containers are acceptable for longer stays or large dogs.

If needed, we can refrigerate or freeze food.

What if I forget my pet’s food or run out during their stay?

We can provide our in-house food for $1 per meal for both dogs and cats.
This applies when:

• Food is accidentally left at home

• Your pet runs out during their stay

• Emergency or unexpected situations occur

What if my pet refuses to eat?

If your pet is hesitant or refuses to eat, we will try several gentle approaches, such as:

• Hand-feeding

• Adding warm water

• Lightly heating the food (if appropriate)

• Adding canned wet food

• Adding a small amount of canned pumpkin

If appetite concerns continue, we will reach out to you for next steps.

What if my pet has allergies or a sensitive stomach?

We can follow any special diet you request, including:

• Prescription diets

• Allergy-specific feeding routines

• Home-cooked food

• Special preparation instructions

• Multiple small meals per day

Please provide detailed instructions at check-in.

What items can I bring from home for boarding?

You may bring a small number of comfort items, including:

• 1–2 small bedding items or a favorite blanket

• 1–2 toys

• A t-shirt or fabric item that smells like home

We provide the essentials:

• Raised beds

• Blankets

• Stainless steel bowls and slow feeders

Cats may bring a small bed, blanket, or a few toys.

What items are NOT allowed?

For safety and sanitation, we cannot accept:

• Rawhide

• Rope toys

• Large or bulky bedding

• Anything sentimental or irreplaceable

• Glass containers

• Oversized storage bins

• Items that can be easily shredded or swallowed

If you are unsure whether something is allowed, feel free to ask!

Can you store refrigerated or frozen food?

Yes — we can store refrigerated or frozen food, including:

• Fresh or home-cooked meals

• Frozen patties

• Frozen treats

• Foods that need special handling

Please label all items clearly.

Can you administer medications?

Yes — we can administer most medications, including:

• Pills

• Liquids

• Topical treatments

• Supplements

• Special-timing medications

• Injectables (case-by-case approval)

All medications must come in their original packaging with clear instructions.

Is there a fee for administering medications?

Basic medications (pills, liquids, simple topicals) are included.
More complex routines, such as injectables or multi-step schedules, may include a fee depending on staff involvement.

Does my pet get treats during their stay?

Yes! We offer:

• Free house treats (Milk Bones) for pets who are allowed to have them

• Allergy-friendly options upon request

All specialty treats, goodies, and seasonal items from our add-ons menu are available at an additional charge.

Please notify us if your pet has any food sensitivities.

Can you follow specific feeding instructions for multiple pets?

Absolutely — just be sure to label everything clearly. We can:

• Feed pets separately or together

• Follow different diets

• Maintain individual schedules

What if my pet needs medication during daycare?

We can administer medications during daycare as well.
Please inform the front desk during drop-off and bring medications in their original containers.

Do you accept senior pets or pets with medical conditions?

Yes — we accept many senior pets and pets with medical needs, as long as we can safely meet their care requirements. We closely evaluate each pet’s needs to determine whether boarding or daycare is appropriate.

While we provide attentive care, we are not a medical boarding facility and cannot offer intensive medical care, continuous monitoring, or strict isolation from other pets.

Pets who may require special care include:

• Senior or geriatric pets (typically 12+ years)

• Pets with mobility issues or arthritis

• Pets with stable, chronic medical conditions

• Pets requiring multiple medications

• Pets with anxiety or stress-related sensitivities

• Pets with autoimmune or immune-compromising illnesses (case-by-case and may not be suitable for boarding)

• Pets recovering from past medical procedures (case-by-case)

Pets who have been advised by their veterinarian to avoid boarding environments may not be appropriate candidates for our facility.

Do senior or special-needs pets require anything before boarding?

Yes — any senior pet (12+), medically fragile pet, or pet with complex care requirements will need to complete our Special Care Waiver before their stay.

This helps us understand:

• Medical needs

• Mobility limitations

• Behavioral needs

• Daily medication routines

• Any risks that may affect boarding or daycare

Is there an extra fee for pets with special needs?

Yes — pets requiring a higher level of monitoring or individualized care may incur a Special-Care Fee, which is added on top of the non-social rate when applicable.

This fee may apply to pets who require:

• Multiple daily medications (5+)

• Mobility support (lifting, harness assistance, etc.)

• Frequent check-ins

• Specialized feeding routines

• Additional staff time or modifications to their care plan

• Individualized exercise or potty breaks

Fees are determined based on your pet’s specific care needs.

Can senior or medically fragile pets participate in daycare?

It depends on the pet.

Daycare can be overstimulating or physically demanding for some older or fragile dogs. We evaluate each pet individually and may recommend:

• Shorter daycare days

• Modified playgroups

• Limited activity

• Non-social routines

The goal is always to keep your pet comfortable, safe, and stress-free.

What happens if my pet becomes too anxious or stressed during their stay?

If a pet shows ongoing anxiety despite routine adjustments, we may:

• Provide additional rest breaks

• Adjust activity levels

• Move them to a quieter area

• Transition them to a non-social routine if appropriate

If anxiety persists, we may recommend:

• Speaking with your veterinarian about anxiety support for future stays

• Considering in-home care if the environment remains too overwhelming

Pet wellbeing always comes first.

Can you accommodate pets with mobility issues?

In many cases, yes.

We can assist with:

• Gentle support while walking

• Orthopedic bedding (if provided)

• Modified potty breaks

• Extra time for movement

• Slower, individualized routines

Pets who require significant lifting or full mobility assistance may not be suitable for our facility.

Can pets with contagious illnesses stay at ESPR?

No — for the safety of all guests, we cannot accept pets with any contagious health conditions, including:

• Kennel cough

• Diarrhea or vomiting of unknown cause

• Skin infections

• Ear infections with suspected contagion

• Respiratory infections

• Parasites (fleas, ticks, worms)

• Any transmissible condition

Pets must be fully healthy before attending daycare or boarding.

Can pets who cannot be around other dogs still board?

Yes — as long as they are people-friendly, we can board non-social pets under our non-social care program, which includes:

• Individual potty breaks

• One-on-one staff time

• Modified routines

• Appropriate rest and comfort

Please note: while pets may be non-social, we cannot guarantee complete isolation from other dogs within the facility.

Space for non-social boarding is limited and based on staffing availability.

Are vaccines required for boarding or daycare?

Yes — all pets must meet our current vaccination requirements to ensure the safety of all guests.

We may consider limited exceptions for certain vaccines with a veterinarian’s note; however, an up-to-date Rabies vaccine is always required in accordance with state regulations.

Are cats with medical needs accepted?

Yes — we can accommodate many cats with mild to moderate medical needs, including seniors.

Cats with complex medical requirements or those needing intensive care may require special approval or may be better suited for in-home care, depending on the situation.

Do you offer multi-pet discounts?

Boarding:

• First pet = full price

• Additional pets sharing the same space = 50% off (dogs and cats)

Daycare:

• No multi-dog discounts

• Each dog is billed at the standard daycare rate, even if sharing a kennel during breaks

What forms of payment do you accept?

We accept:

• All major credit cards

• Apple Pay

• Cash

We do not accept checks.

Do you require deposits?

Deposits may be required for:

• Repeat grooming no-shows or last-minute cancels (50% deposit)

• Extremely high-demand holiday boarding stays (case-by-case)

If a deposit is required, you will be notified at the time of booking.

What is your daycare cancellation policy?

There is no fee for canceling a daycare reservation.
However, early notice is always appreciated so we can adjust staffing and playgroup numbers.

What is your regular (non-holiday) boarding cancellation policy?

Cancellations with less than 48 hours’ notice may be charged up to 50% of the boarding cost (maximum $50).
This fee helps cover staffing and accommodations reserved specifically for your pet.

What is your holiday & peak boarding cancellation policy?

This policy applies to stays that fall over busy dates such as:

• Christmas

• New Year’s

• Thanksgiving

• Spring Break

• Memorial Day

• 4th of July

• Labor Day

• Other peak or high-volume periods

Cancellation fees:

• 72+ hours’ notice: No fee

• 25–71 hours’ notice: $50 cancellation fee

• Less than 24 hours’ notice or no-show: $100 fee

Holiday cancellation fees are applied at the facility’s discretion and may vary based on the situation.

What if I need to make changes to a holiday reservation?

Changes are not guaranteed during peak periods due to limited availability.
We recommend notifying us as early as possible if you need to adjust:

• Dates

• Services

• Number of pets

• Added upgrades

Late changes may still incur holiday cancellation fees depending on the circumstances.

Are grooming cancellations charged separately?

Yes — grooming has its own cancellation policy:

• Same-day cancellation or no-call/no-show = 50% of the groom price

• Repeat no-shows may require a 50% deposit for future grooming appointments

These policies apply regardless of boarding or daycare reservations.

Are upgrades and add-ons extra?

Yes — enrichment, treats, seasonal items, walks, and special packages are billed at their listed add-on prices.
You can add upgrades at:

• Drop-off

• Reservation time

• During your pet’s stay (via phone or email)

Is there an extra fee for administering medications?

Basic medications (pills, liquids, simple topicals) are included.
More complex routines — such as injectables or multi-step schedules — may require a special-care or medical handling fee.

Is there an extra fee for special-needs or senior pets?

Yes — pets who require additional care, monitoring, or individualized handling may incur a special-care fee, which is added on top of the non-social rate when applicable.

Fees are determined case-by-case based on:

• Number of medications

• Mobility assistance

• Anxiety or stress management

• Feeding complexity

• Additional staff time

Do you charge for house food?

Yes — if you forget your pet’s food or they run out during their stay, we can provide house food for $1 per meal (cats & dogs).

What services does East Side Pet Ranch offer?

We provide daycare, boarding, grooming, and enrichment services for dogs and cats. Our facility includes multiple outdoor play areas, a spacious cattery, luxury boarding runs, and a full-service grooming salon.

Where are you located?

We are located in East Austin on a 7-acre property shared with Prairie Creek Animal Hospital.

What are your lobby hours?

Monday–Friday: 7:00 AM–6:30 PM
Saturday–Sunday: 8:00 AM–3:00 PM

Holiday hours vary — see our Holiday Hours page or confirmation email for details.

Do you accept walk-ins?

We accept walk-ins for daycare when space allows.
Boarding and grooming require a reservation.

Walk-ins may be turned away if we are at capacity, so reservations are strongly recommended.

How do I make a reservation?

Reservations can be made through your client portal, by email, or by phone.
Grooming must be requested by phone, email, or in person.

How far in advance should I book?

For daycare — the day before is ideal (same-day is okay when space allows).
For boarding — at least 1–2 weeks ahead for normal periods.
For holidays — as early as possible (often weeks to months ahead).

Can I get updates on my pet during their stay?

Yes! We offer email updates for $7 each.
You can also call or email any time to check in on your pet.

Do you offer tours?

Yes — tours are available by appointment.
Please call or email to schedule a time so a staff member can safely guide you through the facility.

What upgrades or add-ons do you offer?

We offer a variety of enrichment activities and treats, including:

• Puzzle toys

• Spoil sessions

• Walks

• Seasonal treats

• Pup-sicles & snacks

• Holiday upgrades

These can be added before or during your pet’s stay.

Are you connected to a veterinarian?

Yes — we share property with Prairie Creek Animal Hospital, located next door.
If your pet needs medical attention, we can bring them to PCAH and contact you immediately.
Owners are responsible for veterinary fees.

Do you have breed restrictions?

No — we welcome all breeds.

Can someone else pick up my pet?

Yes — but we must receive authorization from the owner before releasing any pet to anyone other than the primary owner.

Do you offer in-home boarding?

We do not provide in-home boarding directly, but if a dog is extremely anxious or does not thrive in a kennel environment, we may recommend in-home boarding options for future stays.

How can I contact ESPR?

Phone: (737) 273-0480
Email: info@eastsidepetranch.com

Email is usually the quickest way to reach us.